We offer a range of dog grooming services including a wide range of standard and bespoke grooms as well as puppy grooming introductions, to get your new arrival used to getting groomed.

Full Grooms for all breeds and different coat types- Including deshedding, wash, cut, blow/fluff dry, paw tidy.

Puppy Wash, Fluff Dry & Tidy

Face Tidy

Paw Tidy

Nail Clipping

Wash & Go

Cancellations & Rescheduling

Waggy Gems requires a minimum of 48 hours’ notice for cancellations or appointment rescheduling. This allows us sufficient time to offer the appointment slot to another client.

Appointments cancelled or rescheduled with less than 48 hours’ notice may be subject to a cancellation fee of 50% of the grooming price.

If appointments are repeatedly cancelled or rescheduled without adequate notice, Waggy Gems reserves the right to require full payment upfront, which will be non-refundable, before any future appointments can be booked. In some circumstances, we may also be unable to accept future bookings.

De-matting

In accordance with the Animal Welfare Act (2006), Waggy Gems will not de-mat a coat for more than 15 minutes, as prolonged de-matting can cause discomfort and distress.

If your dog arrives with severe matting, we will contact you by phone to discuss the condition of the coat and make you aware that the coat may need to be clipped or shaved short to ensure your dog’s comfort and welfare.

Whilst Waggy Gems will always do everything reasonably possible to preserve the coat, if, in our professional opinion, the matting is too severe to safely remove, the coat will need to be taken short. We will not de-mat to the point of causing discomfort, pain or unnecessary stress to your dog.

Additional charges may apply where extensive matting requires extra time, care or specialist handling.

At Waggy Gems, your dog’s comfort, safety and welfare are always our priority.

Health Concerns

Waggy Gems requires all pre-existing health concerns, medical conditions, allergies, skin conditions or any other relevant health information to be disclosed at the initial consultation.

Please also inform us of any new or changing health concerns, conditions or medications prior to your grooming appointment. This allows us to assess your dog’s needs and make any necessary provisions to ensure their comfort, safety and welfare throughout their grooming session.

Failure to disclose relevant health information may affect our ability to safely and appropriately carry out the grooming service.

Fleas & Ticks

Waggy Gems asks that all dogs are appropriately flea-treated or covered with a suitable flea preventative at least 3 days prior to their grooming appointment. Please ensure your dog’s flea treatment is suitable for their age, size and individual needs.

If fleas are discovered during your dog’s grooming session, we will contact you immediately and ask you to collect your dog. This is necessary as Waggy Gems must close the salon and carry out a full decontamination of the premises to prevent the spread of fleas to other dogs and clients.

The full cost of the grooming appointment will still apply as this time has been reserved exclusively for your dog and cannot be reallocated at short notice. In addition, the unexpected closure of the salon results in loss of earnings for the remainder of the day for both groomers. An additional £15 flea treatment and decontamination charge will also apply to cover the extra time, specialist products and extensive cleaning required.

If a tick is found during the grooming session, Waggy Gems will make the owner aware as soon as reasonably practicable. Depending on the location and condition of the tick, we may discuss removal with the owner before proceeding.

Your dog’s health, comfort and the welfare of all pets visiting Waggy Gems is our priority.

Aggressive and/or Nervous Behaviour

Waggy Gems is committed to providing a calm, safe and comfortable environment for every dog. We ask that you disclose any history of aggression, nervousness, anxiety, fear, reactivity or any unusual or concerning behaviour at the initial consultation. It is essential that we are made aware of any changes or new behaviors prior to your grooming appointment, so we can take the appropriate precautions to ensure the safety and wellbeing of your dog, our groomers and other clients.

Any signs of unusual or concerning behaviour must be disclosed, as this is absolutely essential for us to assess safety risks before and during grooming.

We are happy to work with dogs who may be nervous, anxious or require additional patience and care. However, if during a grooming session we feel that your dog is becoming too distressed, difficult or unsafe to handle, we will contact you immediately to discuss the situation and determine the safest way to proceed.

We do have muzzles and protective cones available, and if we feel these are the only safe option, we will call you to discuss and seek your agreement before proceeding. If agreed, we will always attempt to continue the groom using the safest and most appropriate handling methods available.

However, please understand that the full cost of the grooming appointment will remain payable if we are unable to complete the groom due to your dog’s behaviour. This is because the appointment slot has been reserved exclusively for your dog and cannot be reallocated at short notice.

If a dog is deemed too dangerous or unsafe to handle, we reserve the right to stop the groom immediately and ask for the dog to be collected.

Where additional assistance, specialist handling or a second groomer is required to safely complete the grooming session, additional charges may apply.

We recommend bringing your dog’s favourite treats to their grooming appointment where appropriate, as these can help build a positive and trusting relationship between your dog and their groomer. We also encourage you to contact your vet, who may be able to offer further advice on helping to keep your pet calm and comfortable during grooming sessions.

Unwell Pets

For the health and safety of your dog, our groomers and other pets visiting Waggy Gems, please do not bring your dog to their appointment if they are showing signs of illness.

This includes, but is not limited to, vomiting, diarrhoea, coughing, excessive sneezing, lethargy, fever, contagious illness, unexplained discharge or any other symptoms that may indicate that your dog is unwell.

If your dog becomes unwell or develops any new symptoms before their appointment, please contact us as soon as possible and before attending the salon.

Waggy Gems reserves the right to refuse or postpone a grooming appointment if we believe a dog is unwell, contagious or that grooming may negatively affect their health or wellbeing.

If we need to stop or cancel a groom due to your dog being unwell, the usual cancellation terms may apply depending on the circumstances and notice provided.

Collection

Please collect your dog promptly when you are notified that their groom is complete.

There is no customer seating or waiting area available at Waggy Gems, and we do not have dedicated crate space for dogs awaiting collection. We therefore kindly ask that you make arrangements to collect your dog promptly once you have been notified that they are ready.

A £5 late collection charge will apply where your dog is collected more than the agreed or notified collection time. This charge is to account for the additional time your dog remains in our care and the disruption this may cause to scheduled appointments.

If your dog needs to be collected early due to behaviour, health concerns, fleas or any other welfare or safety issue, we ask that you make arrangements to collect them as soon as possible.

Repeated late collections may result in future appointments being reviewed or declined.

Veterinary Visits, Surgery & Recovery

Please inform Waggy Gems if your dog has recently visited the vet, undergone veterinary treatment, had an operation or surgical procedure, received stitches, or is currently recovering from an illness, injury or surgery.

We understand that a veterinary visit or surgical procedure can be a stressful and upsetting experience for a dog. Even where your dog is physically well enough to be groomed, they may need time to settle and recover emotionally after a veterinary visit or procedure.

We therefore ask that you consider your dog’s emotional wellbeing as well as their physical recovery when arranging a grooming appointment. Grooming too soon after a stressful veterinary experience may cause additional anxiety or distress, particularly if your dog begins to associate being handled, clipped or groomed with their recent veterinary experience.

Following surgery or a procedure, your dog may also be sensitive to handling, shaving, clipping, bathing or contact around the affected area. For this reason, Waggy Gems may recommend allowing an appropriate period of recovery and settling time before returning for grooming, even where your dog appears physically well.

Where necessary, we may ask for confirmation from your vet that your dog is fit and comfortable enough to be groomed before proceeding.

If your dog has recently undergone surgery or another procedure, please provide us with any relevant aftercare instructions from your vet, particularly regarding bathing, clipping, handling or contact with surgical sites.

Waggy Gems reserves the right to postpone or decline a grooming appointment where we feel that proceeding may cause unnecessary physical or emotional distress or could interfere with your dog’s recovery.

Our priority is not simply whether your dog is physically able to be groomed, but whether they are emotionally and physically ready to return to grooming in a calm and positive way.